You may return most new, unopened items within 14 days of delivery for a full refund of product cost (minus shipping). Due to the nature of our items, it can sometimes take a bit to process the return. We always start return eligibility from the date of delivery, we didn't think it would be very fair otherwise. Of course, we will pay return shipping costs if the return is a cause of our error (we are human too!) such as shipping the wrong item. Merchandise must be in unused condition, with all parts that came with the order and original packaging for a FULL refund.
Before a return is sent, the customer must have written approval of said return from E-Venture Group, Inc. If a customer sends a return without the written consent of E-Venture Group, Inc., a refund will not be issued, and the customer will be responsible for the return shipping and sacrifice the item.
Approved returns have their choice of store credit, exchange, or refund.
Please note return processing can take on average anywhere from 10-30 days upon delivery back to us. Most times return refunds are processed way faster than that.
Items that have been physically damaged or show signs of use and wear may be subject to a 10% restocking fee.
Refunds are issued to the original form of payment. If we cannot issue a refund to the original form of payment, we can gladly offer store credit or an exchange.
Misused or improperly cared for items (such as being left out in the elements, or signs of abuse) are not eligible for a refund.
Refused Items: If it's the fault of E-Venture Group, Inc., you will be fully credited and or items will be reshipped at our expense. On all other refused orders, the customer will be charged a 10% restocking fee plus all freight charges. If the customer wants the order reshipped, the freight charges will be added.
Keep your shipping receipt until you have received exchanged item.
Where and How:
Please send all returns to:
E-Venture Group, Inc. dba Kuberg California
2750 Auto Park Way #3
Escondido, Ca 92029
Due to the high value of our products, we always recommend using a carrier that provides tracking and insurance when returning your items. We require the item in hand to be able to complete a refund.
For the fastest processing, please be sure to include your Case# (original inv# works, too) on the outside of the package and include a copy of your receipt and desired action (Refund, Exchange, or Store Credit).
Please always make sure to pack your item carefully, as we cannot issue full refunds on items damaged during shipping.
If a return is authorized, it is expected to be sent back within a reasonable timeframe, i.e. a few months. If this is not done only a portion of the value of the return will be eligible for being credited back.